Warranty

All Totem products are created with the utmost care and quality in mind. In the highly unlikely event that a Totem speaker has a manufacturing-related problem, Totem’s speakers are covered by a five-year limited warranty, starting from the date of purchase.

Note: All subwoofers are covered by a two-year warranty.

Note: The warranty will only be valid with a proof of purchase and only in the original country of purchase.

If you have any problem with a Totem product, please consult the product manual and the FAQ section on this website, as Totem will not be liable and will not replace a product that was damaged due to ill-treatment or lack of proper care. If your speaker has any problem due to a manufacturing error please contact your Totem Acoustic Authorized Dealer or the Totem Authorized Distributor for your country. However, support and service will be much more efficient if your product is registered.

Please read the following warranty to determine if you are covered or liable for charges.

Limited five-year warranty

Totem Acoustic Inc. warrants to the original retail purchaser only that this Totem Acoustic product will be free from defects in materials and workmanship, provided the speaker was purchased from a Totem Acoustic Authorized Dealer. Defective products must be shipped, together with proof of purchase, prepaid insured to the Totem Acoustic Authorized Dealer from whom they were purchased, or to the Totem Acoustic factory at the address listed on this installation manual. Freight collect shipments will be refused. It is preferable to ship this product in the original shipping container to lessen the chance of transit damage. In any case, the risk or loss or damage in transit is to be borne by the purchaser.

If upon examination at the Factory or Totem Acoustic Authorized Dealer it is determined that the unit was defective in materials or workmanship at any time during this warranty period, Totem Acoustic or the Totem Acoustic Authorized Dealer will, at its option, repair or replace this product at no additional charge, except as set forth below. If this model is no longer available and can not be repaired effectively, Totem Acoustic, at its sole option may replace the unit with a current model of equal or greater value. In some cases where a new model is substituted, a modification to the mounting surface may be required. If mounting surface modification is required, Totem Acoustic assumes no responsibility or liability for such modification. All replaced parts and product become the property of Totem Acoustic Inc.

Products replaced or repaired under this warranty will be returned to the original retail purchaser within a reasonable time, freight prepaid. This warranty does not include service or parts to repair damage caused by accident, disaster, misuse, abuse, negligence, inadequate packing or shipping procedures, commercial use, voltage inputs in excess of the rated maximum of the unit, or service, repair or modification of the product which has not been authorized or approved by Totem Acoustic. This warranty also excludes normal cosmetic deterioration caused by environmental conditions.

This warranty will be void if the Serial number on the product has been removed, tampered with or defaced. This warranty is in lieu of all other expressed warranties. If the product is defective in materials or workmanship as warranted above, the purchaser‘s sole remedy shall be repair or replacement as provided above. In no event will Totem Acoustic be liable for any incidental or consequential damages arising out of the use or inability to use the product, even if Totem Acoustic or a Totem Acoustic Authorized Dealer has been advised of the possibility of such damages, or for any claim by any other party. Some states do not allow the exclusion or limitation of consequential damages, so the above limitation and exclusion may not apply. All implied warranties on the product are limited to the duration of this expressed warranty. Some states do not allow limitation on the length of an implied Warranty. If the original retail purchaser resides in such a state, this limitation does not apply.

Warning: Important Technical Note

Please read before operating speakers. The warranty on speakers is void if the voice coils are burned or damaged as a result of overpowering or clipping.

Overpowering: The volume control of most amplifiers and receivers is a logarithmic type, which means that full rated power may be reached with the volume control at as little as the halfway point. In addition, operating the loudness feature or boosting the treble or bass controls increases power output well beyond rated levels. As a result of the above factors, a 30-watt amplifier can produce distorted output levels of over 100 watt and may damage your loudspeakers.

Clipping: Clipping refers to the power level at which an amplifier begins to distort a waveform by flattening its top and bottom into a square wave-shape. When fed to tweeters and/or midrange speakers, this may result in exceeding their maximum power handling capacity, causing damage to the speaker voice coil. Clipping can be identified by fuzz of distorted sound. If this is heard, lower the volume immediately to avoid damage to your system. Continuous clipping will damage or burn out the speakers.