Customer Support

Answers to the most commonly asked questions pertaining to functionality, connections, and service can be found in our FAQ section. Information on discontinued products can be found in our Legacy section. Please consult these resources before contacting your local dealer or distributor.

The original place of purchase is always the best option to answer your questions, provide advice on matching components, and help facilitate service. Our global network of dealers and distributors are carefully chosen for their consumer electronics expertise and are always happy and ready to help.  Please be sure to have your product’s serial number and bill of sale before contacting the dealer or distributor to facilitate the process.

If you are unable to find an answer to your question and have yet to make a purchase, please enter your location and we will display contact information for your local dealer or distributor.

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If the dealer or distributor could not answer your questions, Totem can be contacted Monday-Friday, from 9AM to 5PM.  Please be aware that we can only help with questions pertaining specifically to Totem products.  Questions involving best matching or suitable electronics, components, and accessories are best answered by your local dealer or distributor. Please allow 24 to 48 hours for a response. The following information will be required when contacting us:

  • The name of the local dealer/distributor you tried to contact,
  • The bill indicating place of purchase, date of purchase, and the serial number of the product.

Totem Acoustic
Tel: 1-866-222-1062